🐴 WE DO NOT SHIP TO CLICK & COLLECT ADDRESSES. If you supply a Click & Collect address on your order we will refund & cancel your order.
🐴 EMAIL US FIRST VIA THE EBAY MESSAGING SYSTEM BEFORE RETURNING AN ITEM FOR THE CORRECT ADDRESS. DO NOT SEND RETURNS VIA COLLECT PLUS, YODEL OR MYHERMES AS THEY FREQUENTLY DUMP PARCELS. Standard Stock Items can be returned in the same condition as sold within 30 days for a refund/exchange(auction style listings are not eligible for exchange). CUSTOM & SPECIAL ORDER ITEMS are non returnable.
🐴 Our Opening hours: Mon-Fri 9am to 5pm GMT. We are not open 24/7 so please be patient for a reply to emails and are based in the UK so there may be a time-delay if you are out with the UK.
🐴 For all domestic United Kingdom (UK)sales prices and postage are inclusive of VAT at 20% (this excludes the Channel Islands). For all International Sales (out with the UK) and Channel Islands our sales prices and postage are all exclusive of VAT and therefore zero rated.
🐴 ***SHIPPING INFO*** INTERNATIONAL Shipments (including the EU) may be subject to import VAT/customs charges. The buyer is responsible for all and any VAT/import/customs duty and fees. Please contact your local government office for further information as we have no control over this.
🐴 UK & N.IRELAND - Orders are usually despatched within 1 working day of cleared payment or your requirements being supplied - following this you should receive within approx 3-7 working days with Royal Mail.
🐴 EUROPE & IRELAND - Orders are usually despatched within 1 working day of cleared payment or your requirements being supplied - following this shipping usually takes 2-6 weeks If you require a Tracked, Signed or Expedited shipping please contact us via eBay and we can arrange it at cost for you
🐴 NORTH AMERICA, CANADA, AUSTRALIA - Orders are usually despatched within 1 working day of cleared payment or your requirements being supplied - following this Economy shipping usually takes 3-8 weeks. If you require a Tracked, Signed or Expedited shipping please contact us via eBay and we can arrange it at cost for you
🐴 ASIA, MIDDLE & FAR EAST, AFRICA, CENTRAL & SOUTH AMERICA - Orders are usually despatched within 1 working day of cleared payment or your requirements being supplied - following this Economy shipping usually takes 6-12 weeks. If you require a Tracked, Signed or Expedited shipping please contact us via eBay and we can arrange it at cost for you
🐴 IF YOUR ORDER HAS NOT ARRIVED WITHIN 6 WEEKS OF THE DESPATCH DATE PLEASE CONTACT US IMMEDIATELY TO LET US KNOW AS WE ARE NOT ABLE TO GET PARCELS TRACED OR CLAIM FOR MISSING PARCELS AFTER THIS TIME.
