Great book for learning about help desk and desktop support. Helps you get into the help desk field. Tells you about the different help desk environments. What you need to do as a help desk person and how to be a successful help desk technician. I recommend this book to anyone who wants to go into the help desk field.
I WILL SUM IT UP IN ONE WORD....EXCELLENT...!!! I mean, the book is like brand new. What more can you say when you already commented that it is great. It is more than I expected, unblemish, very clean, no speck of writing or scribbles in any page, from page 1 to the last page. I am very satisfied.
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