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Microsoft Dynamics CRM 4 for Dummies by David Lee, Joel Scott and Scott Weiss (2008, Trade Paperback)
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Microsoft Dynamics CRM 4 For Dummies, Paperback by Scott, Joel; Lee, David; Weiss, Scott, ISBN 0470343257, ISBN-13 9780470343258, Brand New, Free shipping in the US A guide to Microsoft CRM covers such topics as navigating and personalizing the system, working with accounts and contacts, using e-mail, managing activities, managing business units, and security.