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Step by Step Ser.: Microsoft® Dynamics® CRM 2011 by Jim Steger, Mike Snyder and Brendan Landers (2011, Trade Paperback, New Edition)
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ISBN: 0735648905. Microsoft Dynamics CRM 2011 Step by Step. Author: Snyder, Mike; Steger, Jim; Landers, Brendan. Publisher: Microsoft Press. Release Date: 2011-01-25.