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Unleashed Ser.: Microsoft Dynamics CRM 2016 Unleashed : With Expanded Coverage of Parature, ADX and FieldOne by Marc Wolenik (2016, Trade Paperback)

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About this product

Product Information

Microsoft Dynamics (R) CRM 2016 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing every new Online and On-Premises version of Dynamics CRM 2016. Leading Dynamics implementer Marc Wolenik presents comprehensive coverage of configuring, customizing, and operating Dynamics to serve your organization's unique needs. He illuminates Microsoft's renewed focus on services, via the Interactive Service Hub (ISH) and advanced cross-platform mobile client support. You'll also find extensive new coverage of key enhancements including xRM, Adxstudio Portals, FieldOne, Parature, Voice of the Customer, and FantasySalesTeam gamification. In addition, this book is part of Sam's Content Update Program. As Microsoft updates features of Windows 10, sections of this book will be updated or new sections will be added to match the updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. Wolenik's example-rich guidance will be invaluable to every IT professional who intends to work with Dynamics CRM 2016, regardless of her experience with Dynamics, Salesforce, or other CRM solutions. Drawing on extensive insider knowledge, he systematically explains how Dynamics CRM 2016 works, why it works that way, and how to maximize its value. You'll find proven best practices for using every significant Dynamics capability-information available in no other book. Detailed information on how to... Compare each version of Dynamics CRM 2016, make your best choice, and deploy painlessly Leverage Dynamics CRM 2016 as a complete customer engagement solution for all channels and devices Quickly apply capabilities that previously required extensive programming or complex workarounds Efficiently manage accounts, leads, campaigns, collateral, cases, contacts, opportunities, orders, products, quotes, invoices, teams, and more Integrate schedules, cases, contacts, and product/service information Build powerful automated workflows, processes, and complete solutions Customize product catalogs to reduce SKUs, create bundles, and define up-sells or cross-sells Capture the Voice of the Customer with powerful new survey tools Build state-of-the-art customer service dashboards Create seamless, mobile-optimized self-service web portals with Adxstudio Make CRM more fun and compelling with FantasySalesTeam games Extend Dynamics CRM 2016 with custom plug-ins and add-ons

Product Identifiers

Publisher
Pearson Education
ISBN-10
0672337606
ISBN-13
9780672337604
eBay Product ID (ePID)
215969057

Product Key Features

Author
Marc Wolenik
Publication Name
Microsoft Dynamics Crm 2016 Unleashed : with Expanded Coverage of Parature, Adx and Fieldone
Format
Trade Paperback
Language
English
Publication Year
2016
Series
Unleashed Ser.
Type
Textbook
Number of Pages
1520 Pages

Dimensions

Item Length
9.1in
Item Height
1.8in
Item Width
7in
Item Weight
64 Oz

Additional Product Features

Lc Classification Number
Hf5415.5.W6 2017
Table of Content
Introduction 1 1 How This Book Is Arranged 3 Online Versus On-Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Updates/Release Cadence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 On-Premises Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Online Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 New Features of Microsoft Dynamics CRM 2016 11 Forms and the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Enhanced Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 New Forms Rendering Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Quick Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Enhanced Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Hierarchy Visualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Entity/Field Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Business Flow Branching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Product Catalog Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Calculated and Rollup Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Service Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 The Interactive Service Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Surveys: Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Parature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copyright Date
2017
Target Audience
Scholarly & Professional
Topic
Management Information Systems, Customer Relations, Client-Server Computing
Lccn
2016-912594
Dewey Decimal
658.812028553
Dewey Edition
23
Illustrated
Yes
Genre
Computers, Business & Economics

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item 1 Microsoft Dynamics CRM 2016 Unleashed [includes Content Update Program]: With Ex
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Unleashed Ser.: Microsoft Dynamics CRM 2016 Unleashed : With Expanded Coverage of Parature, ADX and FieldOne by Marc Wolenik (2016, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Microsoft Dynamics CRM 2016 Unleashed [includes Content Update Program]: With Ex

item 2 Microsoft Dynamics Crm 2016 Unleashed: With Expanded Coverage of Parature,...

item 3 Microsoft Dynamics CRM 2016 Unleashed (includes Content Update Program): - GOOD

item 4 Microsoft Dynamics Crm 2016 Unleashed: With Expanded Coverage of Parature,...

item 5 Microsoft Dynamics CRM 2016 Unleashed..., Wolenik, Marc

item 6 Microsoft Dynamics CRM 2016 Unleashed: With Expanded Coverag... by Wolenik, Marc

item 7 MICROSOFT DYNAMICS CRM 2016 UNLEASHED (INCLUDES CONTENT By Marc Wolenik VG+

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Research Design : Qualitative, Quantitative, and Mixed Methods Approaches by J. David Creswell and John W. Creswell (2022, Trade Paperback)

Diagnostic and Statistical Manual of Mental Disorders : DSM-5-TR by American Psychiatric Association (2022, Hardcover)

Cognitive Behavior Therapy : Basics and Beyond by Judith S. Beck (2020, Hardcover)

Encyclopedia of Counseling : Master Review and Tutorial for the National Counselor Examination, State Counseling Exams, and the Counselor Preparation Comprehensive Examination by Howard Rosenthal (2017, Trade Paperback, Revised edition,New Edition)

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