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BCS Guides to IT Roles Ser.: Service Level Manager : Careers in IT Service Management by Mark Haddad and John Sansbury (2017, Trade Paperback)

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Service Level Manager : Careers in It Service Management, Paperback by Sansbury, John, ISBN 178017294X, ISBN-13 9781780172941, Brand New, Free shipping in the US The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.