You have the right to return your item for any reason within 30 days after the day that you receive the item. If you receive your item on a non-working day, the deadline is extended to the next working day.
TO EXERCISE YOUR RIGHT OF RETURN YOU MUST INFORM US FIRST. The easiest way to do this is via Ebay's Return System - simply login to your account, find the order and you can then select to request a return. Please select 'no longer needed/wanted' or similar.
If you wish to select another reason we kindly ask that you contact us first as there may be no need to return the item to us - we will try to resolve any fault directly. You can also contact us via ebay message, email, or telephone.
You are responsible for the cost of returning the item to us. Upon receipt of the item, or proof of postage, providing the item is in re-sellable condition we will issue a full refund along with any shipping costs that were originally charged when you made your purchase.
Warning! Please note that you may not use the product that you have received before deciding to cancel or return the item.
WE REFUNDS ONLY NON-DAMAGED and NOT-USED products.
Refunds will be given directly to the payment method you used when making your original purchase. Refunds will be made within 14 days from receipt of your return request, although we may delay this if goods or evidence of postage have not yet been received.
FAULTY OR DAMAGED ITEMS
If the item is faulty or different from described PLEASE contact us first, and send us photos of any issue (such as damaged product, faulty print, etc) - we can usually resolve any situation immediately with either a replacement or a refund immediately without further inconvenience to yourself.
OUR RETURN ADDRESS AND CONTACT DETAILS
Defto GmbH
Przemysłowa 68
43-100 Tychy, śląskie
Poland
Contact:
Email: contact@tulup.co.uk
Telephone: 44 203 769 96 11
