- Positive Feedback (last 12 months): 97.3%
- Member since: 31-Jul-13 in Australia
- Top Rated seller:
- One of eBay's most reputable sellers.
- Consistently delivers outstanding customer service.
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65,272 Feedback received (viewing 1-25)Revised Feedback: 90
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FEEDBACK | FROM | WHEN |
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Detailed item information is not available for the following items because the Feedback is over 90 days old. | ||
Great price. Great comms. Great service, sadly all let down by a poor experience with AusPost. I ordered something from a UK seller on the same day and the item got here over a week ago. Both were for a birthday present 3 days ago. AusPost is ruining the buyer experience. Message to seller: Please use a courier. Thank you. NEW Essential Parfums Divine Vanille By Oliver Pescheux EDP Spray 100ml Perfume (#275992053266) | Buyer: 5***p (598) AU $118.44 Verified purchase | Past year |
The package arrived exactly as advertised and safely wrapped with a lovely free gift. Extremely happy and will always look at this supplier first. Thanks for an unexpected complimentary scrub. Price was also the best. | Buyer: k***h (15) AU $75.84 Verified purchase | Past 6 months |
The seller did not provide tracking number and when I asked him about it he said that he already shipped it and sent me some invalid tracking number which shows NOTHING. after few days I told him that I know that he lied about the tracking number then he said that he can ship it now - only MONTH after I made the order!!!! Be careful. Scammer. NEW Paul Sebastian Cologne Splash 240ml Perfume (#284188912923) | Buyer: n***e (15397) AU $68.08 Verified purchase | Past 6 months |
Reply from: the_beauty_club_au. Left within past 6 months. Dear Buyer, We can confirm that we have already issued you a refund. We sincerely apologise for the inconvenience caused by this.
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I ordered this expensive perfume at the start of December the item was a gift for a family member who visited from oversea my item only arrived 2 days ago , I have asked seller to refund me $30 for the trouble and so I can send the item overseas for my family who missed out on there gift as it hadn’t arrived by the due date the seller has stopped communicating with me , I have not picked the item up from the post office as of yet , wouldn’t recommend these people at all , NEW Christian Dior Dolce Vita EDT Spray 100ml Perfume (#272349230941) | Buyer: o***l (173) AU $234.60 Verified purchase | Past 6 months |
Reply from: the_beauty_club_au. Left within past 6 months. Dear Buyer,
We would like to inform you that we have already issued you $30 refund as a sorry gesture and for the delay. Should you require any further assistance, you are welcome to contact our eBay store. Again, we apologize for the delay.
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Item arrived as described. The seller posted very promptly. Aust post slightly delayed post, which was not seller’s fault. Would definitely buy from seller again. | Buyer: 7***l (273) AU $28.80 Verified purchase | Past 6 months |
I saw other buyers also complaining about the same thing - FAKE tracking number and does not really ship the item!!!!
The seller did not provide tracking number and when I asked him about it he said that he already shipped it and sent me some invalid tracking number which shows NOTHING. after few days I told him that I know that he lied about the tracking number then he said that he can ship it now - only MONTH after I made the order!!!! Be careful. Scammer | Buyer: n***e (15397) AU $66.80 Verified purchase | Past 6 months |
Reply from: the_beauty_club_au. Left within past 6 months. Dear Buyer, We can confirm that we have already issued you a refund. We sincerely apologise for the inconvenience caused by this.
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Have bought many times from this company and the service is always excellent. The product is very well packaged and I have never had an issue. Great smooth process. | Buyer: r***i (88) AU $57.30 Verified purchase | Past month |
Item received was damaged but I didn’t notice as I didn’t use the item. I had put it on a shelf and it was slowly leaking out from where the packaging was cracked. Unfortunately it was outside the return window so I contacted the seller but they said there wasn’t anything they could do. Would not recommend NEW Shu Uemura Skin Perfector Makeup Refresher Mist - Shobu 50ml Womens Skin (#285021517390) | Buyer: 4***w (69) AU $27.56 Verified purchase | Past 6 months |
Reply from: the_beauty_club_au. Left within past 6 months. Dear Buyer,
Please note that your parcel was delivered on the 2nd of November which was over 1 month until you reached out to us.
Unfortunately, we regret to inform you that we would not be able to initiate a return process for your order as according to our returns policy, our team must be notified of the issue within 30 days. | ||
Elated and over the moon by this seller and this incredible deal. Seller responded to communication swiftly and shipped swiftly as well. Top 3 best experiences in my 25 years on eBay | Buyer: o***b (829) AU $69.65 Verified purchase | Past month |
Contracted seller and was told rubbish about why it takes 16 days for an item to get from melbourne to Ballarat some 140 Klms up the road. And after reading past feedback i have found the excusees use on many occasions to be very poor service. | Buyer: e***e (573) AU $192.00 Verified purchase | Past 6 months |
Reply from: the_beauty_club_au. Left within past 6 months. Dear Buyer,
We can confirm that your order has been successfully delivered.
We sincerely apologise for the delay. | ||
Accurate description. Well packed. Delivery should have been faster. | Buyer: i***s (134) AU $40.20 Verified purchase | Past month |
As described, well packed, arriv3d promptly, thanks | Buyer: a***r (129) AU $68.00 Verified purchase | Past month |
Product as advertised. Prompt delivery in secure packaging. Recommended ***** | Buyer: 5***r (35) AU $146.60 Verified purchase | Past month |
I received notification that my parcel had been delivered which it hadn't. I went to the post office to discover it had been delivered to an address in Western Australia which had no resemblance at all to my address in Victoria. Previous to this l had ordered the same item which didn't deliver to me with the follow up stating it was lost in transit. I received refunds on both occasions however have lost faith ordering from this seller. NEW Jane Iredale PurePressed Blush (Whisper) 3.7g/0.13oz Womens Makeup (#274260408283) | Buyer: 6***0 (118) AU $45.60 Verified purchase | Past 6 months |
Item as described,carefully packaged, appreciated free shipping, very happy, cheers | Buyer: t***v (1817) AU $25.00 Verified purchase | Past month |
Item as described,well packaged, free shipping, very happy, cheers | Buyer: t***v (1817) AU $40.20 Verified purchase | Past month |
Order thankfully received. Only downside was the courier leaving the parcel outside my place of work. Thankfully this time all went well and appreciate the response from the seller. Thank You :) Matrix Unisex HAIRCARE Biolage Styling Thermal Active Spray 250.75 ml Hair Care (#285038427519) | Buyer: e***e (861) AU $170.80 Verified purchase | Past 6 months |
Arrived in NY quickly. Tracked shipping and clear communication. Item as stated. | Buyer: i***s (343) AU $87.36 Verified purchase | Past 6 months |
Item exactly as described, fast delivery, highly recommend this seller😃😃😃 | Buyer: b***a (94) AU $110.40 Verified purchase | Past 6 months |
Received item as described, Great Seller, Thank You! | Buyer: o***y (1899) AU $11.70 Verified purchase | Past 6 months |
Yes received exactly as described and well packaged | Buyer: l***e (236) AU $70.60 Verified purchase | Past 6 months |
Perfect transaction - Promptly despatched - Well packaged item - Highly recommended seller! | Buyer: r***r (413) AU $74.25 Verified purchase | Past 6 months |
Excellent seller. Item as described. Well packaged. | Buyer: o***o (1488) AU $29.75 Verified purchase | Past 6 months |
Received item as described, thank you seller. A+++ | Buyer: d***n (1243) AU $60.15 Verified purchase | Past 6 months |
Product as described but not in an original box but still OK . Postage a bit slow but not sellers issue. Other wise very good transaction. NEW Jo Malone Lime Basil & Mandarin Body & Hand Wash (With Pump) 250ml Perfume (#283982242904) | Buyer: 0***1 (48) AU $84.60 Verified purchase | Past year |