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The Art of Client Service: The Classic Guide, Updated for ... by Solomon, Robert
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eBay item number:393532350128
Item specifics
- Condition
- Title
- The Art of Client Service: The Classic Guide, Updated for Toda...
- Book Title
- The Art of Client Service: The Classic Guide, Updated for Toda...
- ISBN
- 1119227828
- EAN
- 9781119227823
- Binding
- Hardback
- Date of Publication
- 20160422
- Release Title
- The Art of Client Service: The Classic Guide, Updated for Toda...
- Artist
- Solomon, Robert
- Brand
- N/A
- Colour
- N/A
- Publication Year
- 2016
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Art of Client Service: the Classic Guide, Updated for Today's Marketers and Advertisers
- Item Height
- 228mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 154mm
- Subject
- Marketing
- Item Weight
- 426g
- Number of Pages
- 288 Pages
About this product
Product Information
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9781119227823
eBay Product ID (ePID)
221117694
Product Key Features
Publication Name
The Art of Client Service: the Classic Guide, Updated for Today's Marketers and Advertisers
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2016
Type
Textbook
Number of Pages
288 Pages
Dimensions
Item Height
228mm
Item Width
154mm
Item Weight
426g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax Number:
- DE 281042328
- EL 996857788
- ES N8267548I
- FR 27823676960
- GB 922696893
- IT 00185819992
Seller assumes all responsibility for this listing.
eBay item number:393532350128
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Seller feedback (12,719,957)
8***- (179)- Feedback left by buyer.
Past 6 months
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I think this item (which was one of four bought at the same time as part of a special offer) had to be re-despatched. I told them it didn't arrive with the other books so they made arrangements to get it to me ASAP. They said it would be despatched within 48 hours and it was despatched within 24. I had it on my doorstep in 3 days, in very good condition as described. Very happy with the price and the service, highly recommended seller. Very professional.
s***l (54)- Feedback left by buyer.
Past month
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Really pleased with the book 📚 being just as described. Really low price and good value for the money. Dispatched and delivered quickly. Good packaging. Good communication with the seller and would most definitely buy from them again and highly recommend.
o***_ (81)- Feedback left by buyer.
Past month
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Perfect seller. Prompt dispatch, fast delivery, great price, appropriate packaging, item's exactly as described, and excellent communication. Five stars ☆☆☆☆☆
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