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ITIL Service operation (Best management practice) by Great Britain: Cabinet Offi
FREE US DELIVERY | ISBN: 0113313071 | Quality Books
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List price US $110.50 (89% off)
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4 available / 1 sold
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eBay item number:383343785142
Item specifics
- Condition
- ISBN
- 9780113313075
- EAN
- 9780113313075
- Subject Area
- Business & Economics
- Publication Name
- Itil Service Operation : 2011
- Item Length
- 11 in
- Publisher
- Stationery OFFICE, T.H.E.
- Subject
- Business Communication / General
- Series
- Itil V3 Service Lifecycle Ser.
- Publication Year
- 2011
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.8 in
- Item Width
- 8.3 in
- Item Weight
- 49.1 Oz
- Number of Pages
- 384 Pages
About this product
Product Information
The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.'ITIL Service Operations' focuses on the broader, long-termchange management role and release practices so that risks,benefits, delivery mechanisms and the ease of ongoing operationsof services are considered. This publication provides guidanceand process activities for the transition of services into thebusiness environment.Key featureThe updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Key principles - including guidance around service requests andrequest models, and proactive problem management - have beenclarified. The publication has been updated to explain how basicevents flow into filters and rule engines to produce meaningfulevent information. The relationship between applicationmanagement activities versus application development activitiesis also clarified.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.
Product Identifiers
Publisher
Stationery OFFICE, T.H.E.
ISBN-10
0113313071
ISBN-13
9780113313075
eBay Product ID (ePID)
109094413
Product Key Features
Publication Name
Itil Service Operation : 2011
Format
Trade Paperback
Language
English
Subject
Business Communication / General
Series
Itil V3 Service Lifecycle Ser.
Publication Year
2011
Type
Textbook
Subject Area
Business & Economics
Number of Pages
384 Pages
Dimensions
Item Length
11 in
Item Height
0.8 in
Item Width
8.3 in
Item Weight
49.1 Oz
Additional Product Features
Edition Number
2
Copyright Date
2011
Target Audience
Scholarly & Professional
Illustrated
Yes
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 922696893
Seller assumes all responsibility for this listing.
eBay item number:383343785142
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Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, Ukraine, Venezuela
| Shipping and handling | Each additional item | To | Service | Delivery*See Delivery notes |
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4***5 (65)- Feedback left by buyer.
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The item is as described and works! I'm very happy with my purchase and definitly reccomend this seller as I could easily see myself buying from them again. The only qualm I have is that they sent it in a thin cardboard/paper envelope that offered no water proofing of any kind, luckily the item arrived with no damage but the cd itself was loose in the case and the case was itself loose in this cardboar paper envelope with no additional padding or protection. Could work on packing stuff better.
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Got package after I got home from a health issue and stayed in Hospital for a while. As described, very happy, great seller and I would definitely buy from again.A+++++
i***h (10)- Feedback left by buyer.
Past month
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The item is fine but the packaging is terrible considering how far it travelled. Also they are listed as Us seller but it’s shipping for the Uk - this is why it took weeks for me to get the item. If I would have known before that it would take that long I would be as upset as I am now. When I reached out to them they did not mention it and I found out on my own. I reached out because I was concerned that it had been a week and no movement.
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