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Picture 1 of 1
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW [ Michelli, Jose
US $4.47
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Located in: Logan, Utah, United States
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Estimated between Sat, May 18 and Tue, May 21 to 43230
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Seller assumes all responsibility for this listing.
eBay item number:156143922927
Item specifics
- Condition
- ISBN
- 9780071749589
- Book Title
- Zappos Experience: 5 Principles to Inspire, Engage, and Wow
- Item Length
- 8.5in
- Publisher
- Mcgraw-Hill Education
- Publication Year
- 2011
- Format
- Hardcover
- Language
- English
- Item Height
- 1in
- Genre
- Business & Economics
- Topic
- Training, Industries / Retailing, Customer Relations, E-Commerce / General (See Also Computers / Electronic Commerce), Mail Order
- Item Width
- 5.6in
- Item Weight
- 18.4 Oz
- Number of Pages
- 320 Pages
About this product
Product Information
Make every day a WOW day for your customers, your staff--and your bottom line "In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic." --Eric Ryan, method cofounder and person against dirty "If you're looking for an inspirational path for creating a likable, trustworthy, and wow organization, you've hit the mother lode." --Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions "This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don't just read it; use it." --Tony Hawk, professional skateboarder and author of HAWK --Occupation: Skateboarder and How Did I Get Here? The Ascent of an Unlikely CEO "Thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success." --Mark Sanborn, President, Sanborn & Associates, Inc., and author of The Fred Factor and You Don't Need a Title to Be a Leader "Often, business owners look at media darlings like Zappos with their mouths agape, full of awe but unable to take action. For those eager to do more than watch, Joseph Michelli deconstructs the Zappos story and makes it attainable." --Seth Godin, author of Poke the Box About the Book: ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives. Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience , explains how Zappos does it--and how you can do it in your industry. The Zappos Experience takes you through--and beyond--the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-today basis while providing the "big picture" leadership methods that have earned the company $1 billion in annual gross sales during the last ten years--with almost no advertising. Michelli breaks the approach down into five key elements: Serve a Perfect Fit --create bedrock company values Make it Effortlessly Swift --deliver a customer experience with ease Step into the Personal --connect with customers authentically S T R E T C H --grow people and products Play to Win --play hard, work harder When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can't help but succeed. Zappos has woven these five key components into a seamless strategy that's the envy of business leaders. Now that strategy is yours. With The Zappos Experience , Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.
Product Identifiers
Publisher
Mcgraw-Hill Education
ISBN-10
0071749586
ISBN-13
9780071749589
eBay Product ID (ePID)
103106561
Product Key Features
Book Title
Zappos Experience: 5 Principles to Inspire, Engage, and Wow
Format
Hardcover
Language
English
Topic
Training, Industries / Retailing, Customer Relations, E-Commerce / General (See Also Computers / Electronic Commerce), Mail Order
Publication Year
2011
Genre
Business & Economics
Number of Pages
320 Pages
Dimensions
Item Length
8.5in
Item Height
1in
Item Width
5.6in
Item Weight
18.4 Oz
Additional Product Features
Lc Classification Number
Hf5467.Z37m53 2012
Copyright Date
2012
Lccn
2011-018031
Dewey Decimal
658.8/72
Intended Audience
Trade
Dewey Edition
23
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:156143922927
Shipping and handling
Item location:
Logan, Utah, United States
Ships to:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, Gabon Republic, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Croatia, Republic of the Congo, Romania, Rwanda, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Vietnam, Wallis and Futuna, Western Samoa, Yemen, Zambia, Zimbabwe
Excludes:
APO/FPO, Alaska/Hawaii, Barbados, French Guiana, French Polynesia, Guadeloupe, Libya, Martinique, New Caledonia, Reunion, Russian Federation, US Protectorates, Ukraine, Venezuela
| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| Free shipping | United States | Economy Shipping | Estimated between Sat, May 18 and Tue, May 21 to 43230 |
| US $7.99 | United States | Expedited Shipping (USPS Priority Mail®) | Estimated between Fri, May 17 and Mon, May 20 to 43230 |
| Handling time |
|---|
| Will usually ship within 2 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| After receiving the item, contact seller within | Refund will be given as | Return shipping |
|---|---|---|
| 30 days | Money Back | Seller pays for return shipping |
Refer to eBay Return policyopens in a new tab or window for more details. You are covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.
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Seller feedback (140,215)
p***j (251)- Feedback left by buyer.
Past 6 months
Verified purchase
I received the "The Incredible Discovery of Noah's Ark" book on 8 December 2023 early within the original eBay estimated delivery date of 7-12 December 2023 tightly wrapped in a poly mailer slightly different than the listing page description with some damage to the spine and pages of the book. After messaging the seller I was generously refunded 50% of the book price. The book is intact with full content. This seller made extra efforts to make this a satisfactory purchase. Thank You!
5***- (23)- Feedback left by buyer.
Past 6 months
Verified purchase
A+ Transaction. Items as described. Very carefully wrapped when shipped. Received on time. Communications top notch. Would buy from this seller again.
s***o (898)- Feedback left by buyer.
Past month
Verified purchase
I am pleased with the condition of the book, it is as described! Wanted to give as a gift and relieved it can be! 😁 Only issue was package arrived much later than ETA and tracking never updated. Seller promptly replied to messages and inquiries. Would buy from again as I am happy the condition matched the description from the listing, just maybe hesitant on time-sensitive needs. Thank you! -🌹
Follow-up from: s***o- Feedback followed up by buyer.- Feedback followed up by buyer.
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