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Human Resource Management Best Practices for Tourism Industry by Radmand Leila (Paperback, 2015)

About this product

About this product

Product Information

Operational employees play a pivotal role in delivering superior service quality to customers or converting aggrieved customers into satisfied and loyal ones. However, high workforce turnover rate, especially on operational level employees has been one of the most pressing issues of the global hotel industry. Managing staff turnover to improve retention can lead to better recruitment, lower costs, improved morale and a better knowledge base. Turnover fluctuates with economic cycles and during a recession, for example, often falls. This may disguise underlying problems (such as dissatisfied staff or lack of new talent), so it is important to manage the underlying factors relating to turnover, even though turnover itself may not always be a problem.

Product Identifiers

Publisher
Lap Lambert Academic Publishing
ISBN-13
9783659786877
eBay Product ID (ePID)
220756295

Product Key Features

Author
Radmand Leila
Publication Name
Human Resource Management Best Practices for Tourism Industry
Format
Paperback
Language
English
Subject
Management
Publication Year
2015
Type
Textbook
Number of Pages
248 Pages

Dimensions

Item Height
229mm
Item Width
152mm
Item Weight
367g

Additional Product Features

Title_Author
Radmand Leila

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