It Best Practices Ser.: Building Operational Excellence : IT People and Process Best Practices by Dale Kutnick and Bruce Allen (2004, Trade Paperback, New Edition)
Running an effective and efficient IT organization goes beyond just having the right technology in place, and this book addresses how and why IT organizations must have effective ways to meet increased workloads, manage staff levels, and collaborate more effectively with business units. Valuable insight is provided into organizing IT people and processes and improving end-to-end management of critical resources. Techniques of analysis, assessment, and change management that help create the center of excellence are discussed, and techniques for implementing meaningful metrics to drive and demonstrate the business value of IT are offered.
Product Identifiers
Publisher
Intel Press
ISBN-10
0974364975
ISBN-13
9780974364971
eBay Product ID (ePID)
30473167
Product Key Features
Author
Dale Kutnick, Bruce Allen
Publication Name
Building Operational Excellence : It People and Process Best Practices