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ITIL SERVICE OPERATION: 2011 (BEST MANAGEMENT PRACTICE) By Randy A. Steinberg - Picture 1 of 1

ITIL V3 Service Lifecycle Ser.: ITIL Service Operation : 2011 by The Stationery Office (2011, Trade Paperback)

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ITIL SERVICE OPERATION: 2011 (BEST MANAGEMENT PRACTICE) By Randy A. Steinberg **Mint Condition**.

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Product Information

The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.'ITIL Service Operations' focuses on the broader, long-termchange management role and release practices so that risks,benefits, delivery mechanisms and the ease of ongoing operationsof services are considered. This publication provides guidanceand process activities for the transition of services into thebusiness environment.Key featureThe updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Key principles - including guidance around service requests andrequest models, and proactive problem management - have beenclarified. The publication has been updated to explain how basicevents flow into filters and rule engines to produce meaningfulevent information. The relationship between applicationmanagement activities versus application development activitiesis also clarified.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.

Product Identifiers

Publisher
Stationery OFFICE, T.H.E.
ISBN-10
0113313071
ISBN-13
9780113313075
eBay Product ID (ePID)
109094413

Product Key Features

Author
The Stationery Office
Publication Name
Itil Service Operation : 2011
Format
Trade Paperback
Language
English
Series
Itil V3 Service Lifecycle Ser.
Publication Year
2011
Type
Textbook
Number of Pages
384 Pages

Dimensions

Item Length
11in
Item Height
0.8in
Item Width
8.3in
Item Weight
49.1 Oz

Additional Product Features

Edition Number
2
Copyright Date
2011
Target Audience
Scholarly & Professional
Topic
Business Communication / General
Illustrated
Yes
Genre
Business & Economics

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Picture 1 of 1

ITIL V3 Service Lifecycle Ser.: ITIL Service Operation : 2011 by The Stationery Office (2011, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 ITIL Service Operation [ITIL v3 Service Lifecycle]

item 2 ITIL Service Operation (Best Management Practices) - Paperback - ACCEPTABLE

item 3 ITIL Service Operation by Axelos

item 4 ITIL Service Operation by Axelos

item 5 ITIL Service Operation : 2011 Paperback

item 6 ITIL Service Operation [ITIL v3 Service Lifecycle] 2011 Edition Paperback

item 7 ITIL Service operation (Best management practice) by Great Britain: Cabinet Offi

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