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ITIL Service operation (Best management practice) by Great Britain: Cabinet Offi
FREE US DELIVERY | ISBN: 0113313071 | Quality Books
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eBay item number:383343785142
Item specifics
- Condition
- ISBN
- 9780113313075
- EAN
- 9780113313075
- Publication Name
- Itil Service Operation : 2011
- Item Length
- 11in
- Publisher
- Stationery OFFICE, T.H.E.
- Series
- Itil V3 Service Lifecycle Ser.
- Publication Year
- 2011
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.8in
- Item Width
- 8.3in
- Item Weight
- 49.1 Oz
- Number of Pages
- 384 Pages
About this product
Product Information
The ITIL 2011 Editions have been updated for clarity,consistency, correctness and completeness.'ITIL Service Operations' focuses on the broader, long-termchange management role and release practices so that risks,benefits, delivery mechanisms and the ease of ongoing operationsof services are considered. This publication provides guidanceand process activities for the transition of services into thebusiness environment.Key featureThe updated ITIL publications share a similar standard structure(including generic content in Chapters 1, 2 and 6) to improveconsistency and aid navigation. Some content has been reorganizedto improve flow and readability, and ensure alignment across thesuite - including clarification around interfaces, and inputs andoutputs across the service lifecycle.Key principles - including guidance around service requests andrequest models, and proactive problem management - have beenclarified. The publication has been updated to explain how basicevents flow into filters and rule engines to produce meaningfulevent information. The relationship between applicationmanagement activities versus application development activitiesis also clarified.Terminology has been clarified and made consistent across thepublications and the ITIL glossary.
Product Identifiers
Publisher
Stationery OFFICE, T.H.E.
ISBN-10
0113313071
ISBN-13
9780113313075
eBay Product ID (ePID)
109094413
Product Key Features
Publication Name
Itil Service Operation : 2011
Format
Trade Paperback
Language
English
Series
Itil V3 Service Lifecycle Ser.
Publication Year
2011
Type
Textbook
Number of Pages
384 Pages
Dimensions
Item Length
11in
Item Height
0.8in
Item Width
8.3in
Item Weight
49.1 Oz
Additional Product Features
Edition Number
2
Copyright Date
2011
Target Audience
Scholarly & Professional
Topic
Business Communication / General
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Business seller information
Value Added Tax Number:
- GB 922696893
Seller assumes all responsibility for this listing.
eBay item number:383343785142
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Excellent seller -- good communication, item exactly as described, reasonably priced, well packed. Seller shipped immediately but the book took over half a month to arrive, due to the carrier used on the first leg, to get the package to USPS.
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Great seller, super fast shipping, amazing prices, fast communication and very kind. The packaging was very well done and the item arrived safely! Exactly as described!!You can trust the seller!!! 10 out of 10, 5Stars!!!
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