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Benchmarking for Best Practices: Winning Through Innovative Adaptation by Michael J. English and Christopher E. Bogan (1994, Hardcover)

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BENCHMARKING FOR BEST PRACTICES: WINNING THROUGH INNOVATIVE ADAPTATION By Christopher E. Bogan, Michael J. English - Hardcover **BRAND NEW**.

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Product Information

Benchmarking, the act of systematically defining a business's best systems, procedures and practices, has become a useful tool for firms wishing to continuously improve their products or services. Using case studies, Benchmarking for Best Practices shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express and AT&T.

Product Identifiers

Publisher
McGraw-Hill Companies, T.H.E.
ISBN-10
0070063753
ISBN-13
9780070063754
eBay Product ID (ePID)
30838

Product Key Features

Author
Michael J. English, Christopher E. Bogan
Publication Name
Benchmarking for Best Practices: Winning Through Innovative Adaptation
Format
Hardcover
Language
English
Publication Year
1994
Type
Textbook
Number of Pages
312 Pages

Dimensions

Item Length
9.5in
Item Height
1.1in
Item Width
7.7in
Item Weight
27.2 Oz

Additional Product Features

Lc Classification Number
Hd62.15.B64 1994
Table of Content
Introduction & Overview.Creating the Culture.Benchmarking and the 21st Century Organization.In Search of Best Practices.Conducting and Managing the Benchmarking Project.The Benchmarking Process Described: 9-Step Process.Determining What to Benchmark in Your Company: Where Do I Think I Need the Most Improvement? Where am I the Farthest From Total Customer Satisfaction? What Process Improvements Offer High Potential Rewards but Require Relatively Low Resource Investments? Where Lie Obvious Improvement Opportunities? What Aspect of My Organization Produces the Highest Per Unit Defects? Where Does Waiting Occur? Where Do Bottlenecks Exist That Back Up Work in Process? Where Do Hidden Factories Exist That Create Redundancy or Rework? Where Could Redesigning the Process Improve Speed, Accuracy, Reliability, etc.? Where is No Value Added to the End Product or Service? Avoid Industrial Tourism: Understand Your Own Process First.Determining Who You Should Benchmark Against.Collecting Data & What to Do with It: Information Gathering Hierarchy--Different Levels of Information Gathering and Resource Intensity.Short Discussion of Each Step of the 9-Step Process, Selecting, Motivating and Managing the Benchmarking Team.Communicating Effectively.Selling the Benchmarking Project Within Your Organization.Posititioning Benchmarking in the Organization.Gold in the Ground: Developing Internal Best Practices.Benchmarking in Other Countries.Summing Up.
Copyright Date
1994
Target Audience
Scholarly & Professional
Topic
Total Quality Management, Quality Control
Lccn
94-018076
Dewey Decimal
658.5/62
Dewey Edition
20
Illustrated
Yes
Genre
Technology & Engineering, Business & Economics

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Benchmarking for Best Practices: Winning Through Innovative Adaptation by Michael J. English and Christopher E. Bogan (1994, Hardcover)

About this product

Product Information

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Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Benchmarking for Best Practices: Winning Through Innovative Adaptation

item 2 Benchmarking for Best Practices : Winning Through Innovative Adap

item 3 Benchmarking for Best Practices : Winning Through Innovative Adap

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