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The Definitive Personal Assistant and Secretarial Handbook : A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants by Sue France (2015, Trade Paperback)

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Product Information

Written by a former Times Crème PA of the Year, this new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Administrative personnel in today's workplace hold an immense influence, not only on their bosses' performance, but also on the running of the whole organisation. This bestselling book is the only resource needed to excel in one's role as an assistant, outshine bosses' expectations and go up the ladder. Placing special emphasis on career development and learning, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, The Definitive Personal Assistant and Secretarial Handbook includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter on how to use neuroscience tools to coach yourself through your weaknesses and primed behavioural traits, it also contains even more practical help with minute taking, telephone and mobile communication etiquette and presentation skills. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide can help you keep your finger on the pulse and maintain your professional image. Free downloadable online resources that include minute-taking templates and a comprehensive management checklist.

Product Identifiers

Publisher
Kogan Page, The Limited
ISBN-10
0749474769
ISBN-13
9780749474768
eBay Product ID (ePID)
211889425

Product Key Features

Author
Sue France
Publication Name
Definitive Personal Assistant and Secretarial Handbook : A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants
Format
Trade Paperback
Language
English
Publication Year
2015
Type
Textbook
Number of Pages
280 Pages

Dimensions

Item Length
9.2in
Item Height
0.6in
Item Width
6.1in
Item Weight
15.1 Oz

Additional Product Features

Lc Classification Number
Hf5547.5.F69 2015
Edition Number
3
Reviews
A brilliant author with a deep understanding of human interrelations, who presents and shares her knowledge in a fascinating and at the same time quiet manner, which only a true professional can do. I've taken a great pleasure from reading the book for the first time., We are very keen to include The Definitive Personal Assistant & Secretarial Handbook 3rd edition and the Executive Assistant & Managerial Handbook as part of the course material for our top PA and EA courses. What makes these books quite different is the positive messages being sent throughout that directly relate to helping all office professionals develop both themselves and their careers. They are full of useful hints and tips as well as solid deep thinking behind ideas, approaches and concepts such as how to keep on top of the day-to-day workload and how to maintain effective working relationships. As a result, our students have a lot more to offer their employers, are better able to cope with demanding roles and they can enjoy happier and more rewarding careers!, I am an entrepreneur/CEO, hiring my first executive assistant and and am not fully sure what to expect. I bought Sue France's books as they addresses important elements that I would have had to figure out as I go, such as acknowledging and mindfully developing the leadership roles associated with an exec assistant position. Already, I feel that learning curve has been cut in half! There are many tactical tips for the execution of this role included. I am using these books as communication/training tools for my new assistant and find them very useful! These books are the most relevant and practical for the needs of *today's* assistants and execs., I run training courses for secretaries and P.A.s and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book., The first 30 pages I read just completely blew me away! It really helped me to see things from another perspective and understand a lot of things., "Exceptionally well written, organized, and presented, "The Definitive Personal Assistant & Secretarial Handbook" is as complete and comprehensive as it is informative and 'user friendly'. Very highly recommended for personal, professional, corporate, community, and academic library Business Studies instructional reference collections.", [A]n excellent introduction to many fascinating subjects that many secretaries and personal assistants should know about...[A] credible, powerful compendium.
Table of Content
** Chapter - 00: Introduction; ** Chapter - 01: Using neuroscience to maximize your brain for excellence; ** Chapter - 02: Relationship management; ** Chapter - 03: Compassionate communication; ** Chapter - 04: Confidence, self-belief and goal setting; ** Chapter - 05: Dealing with difficult people and managing conflict; ** Chapter - 06: Time, organizing and stress management; ** Chapter - 07: Organizing meetings and events; ** Chapter - 08: Perfect presentations; ** Chapter - 09: Ergonomics: your health and safety; ** Chapter - 10: Powerful networking; ** Chapter - 11: A chapter to share with your boss; ** Chapter - 12: Confident minute taking; ** Chapter - 13: Harnessing the power of digital tools and social media; ** Chapter - 14: The successful assistant
Copyright Date
2015
Topic
Secretarial Aids & Training, Careers / General, Skills, Office Management
Lccn
2015-020990
Dewey Decimal
651
Intended Audience
College Audience
Dewey Edition
23
Illustrated
Yes
Genre
Business & Economics

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item 1 The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide
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The Definitive Personal Assistant and Secretarial Handbook : A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants by Sue France (2015, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

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Additional Product Features

All listings for this product

item 1 The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide

item 2 The Definitive Personal Assistant & Secretarial Handbook: A Bes... by Sue France

item 3 The Definitive Personal Assistant & Secre... by France, Sue Paperback / softback

item 4 The Definitive Personal Assistant and Secretarial Handbook : A Be

item 5 The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide

item 6 The Definitive Personal Assistant & Secretarial Handbook: A Bes .9780749474768

item 7 The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide

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PMBOK® Guide Ser.: Guide to the Project Management Body of Knowledge (PMBOK Guide) and the Standard for Project Management by Project Management Institute (2021, Trade Paperback)

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