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Benchmarking for Best Practices: Winning Through Innovative Adaptation by Christopher Bogan, Michael English (Hardcover, 1994)

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Benchmarking, the act of systematically defining a business's best systems, procedures and practices, has become a useful tool for firms wishing to continuously improve their products or services. Using case studies, Benchmarking for Best Practices shows managers how to adopt the seminal benchmarking techniques revolutionizing quality at companies like Federal Express and AT&T. Christopher E. Bogan and Michael J. English walk managers through their nine-step benchmarking model - from improving baseline trends to achieving world-class quality leadership. Recognizing that successful benchmarking often demands dramatic changes in corporate attitudes and an end to the not invented here mentality that stifles innovation - they arm readers with the weapons to: forge a learning organization ready to borrow successful ideas wherever they occur, inside or outside the firm; tailor benchmarking to a firm's unique identity, acknowledging that one company's best practices aren't always another's; sell benchmarking to even the most sceptical senior executives or factory and line managers; manage the total project, determining what, and against whom, to benchmark.

Product Identifiers

Publisher
Mcgraw-Hill Education
ISBN-13
9780070063754
eBay Product ID (ePID)
87350754

Product Key Features

Author
Christopher Bogan, Michael English
Publication Name
Benchmarking for Best Practices: Winning Through Innovative Adaptation
Format
Hardcover
Language
English
Subject
Management
Publication Year
1994
Type
Textbook
Number of Pages
312 Pages

Dimensions

Item Height
241mm
Item Width
196mm
Item Weight
771g

Additional Product Features

Title_Author
Michael English, Christopher Bogan
Country/Region of Manufacture
United States

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Benchmarking for Best Practices: Winning Through Innovative Adaptation by Christopher Bogan, Michael English (Hardcover, 1994)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

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