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Likeable Social Media: How to Delight Your Customers, Create an Irre - VERY GOOD
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Located in: Montgomery, Illinois, United States
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eBay item number:276419438120
Item specifics
- Condition
- Brand
- Unbranded
- Book Title
- Likeable Social Media: How to Delight Your Customers, Create an
- MPN
- Does not apply
- ISBN
- 9780071762342
- Publication Year
- 2011
- Type
- Textbook
- Format
- Trade Paperback
- Language
- English
- Publication Name
- Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
- Item Height
- 0.6in.
- Item Length
- 9in.
- Publisher
- McGraw-Hill Companies, T.H.E.
- Item Width
- 6in.
- Item Weight
- 12.2 Oz
- Number of Pages
- 288 Pages
About this product
Product Information
THE NEW YORK TIMES AND USA TODAY BESTSELLER! The secret to successful word-of-mouth marketing on the social web is easy: BE LIKEABLE. A friend's recommendation is more powerful than any advertisement. In the world of Facebook, Twitter, and beyond, that recommendation can travel farther and faster than ever before. Likeable Social Media helps you harness the power of word-of-mouth marketing to transform your business. Listen to your customers and prospects. Deliver value, excitement, and surprise. And most important, learn how to truly engage your customers and help them spread the word. Praise for Likeable Social Media : Dave Kerpen's insights and clear, how-to instructions on building brand popularity by truly engaging with customers on Facebook, Twitter, and the many other social media platforms are nothing short of brilliant. Jim McCann, founder of 1-800-FLOWERS.COM and Celebrations.com Alas, common sense is not so common. Dave takes you on a (sadly, much needed) guided tour of how to be human in a digital world. Seth Godin, author of Poke the Box Likeable Social Media cuts through the marketing jargon and technical detail to give you what you really need to make sense of this rapidly changing world of digital marketing and communications. Being human -- being likeable -- will get you far. Scott Monty, Global Digital Communications, Ford Motor Company Dave gives you what you need: Practical, specific how-to advice to get people talking about you. Andy Sernovitz, author of Word of Mouth Marketing: How Smart Companies Get People Talking
Product Identifiers
Publisher
McGraw-Hill Companies, T.H.E.
ISBN-10
0071762345
ISBN-13
9780071762342
eBay Product ID (ePID)
99519244
Product Key Features
Publication Name
Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
Format
Trade Paperback
Language
English
Publication Year
2011
Type
Textbook
Number of Pages
288 Pages
Dimensions
Item Length
9in.
Item Height
0.6in.
Item Width
6in.
Item Weight
12.2 Oz
Additional Product Features
Lc Classification Number
Hf5415.1265
Table of Content
PART I- Introduction How Did We Get Here so Quickly?; Chapter 1: The Traditional Marketing Mix is Dead; Chapter 2: From Internet 1.0 to 3.0 in 15 Years; Chapter 3: What Are the Differences Between 1-Way Marketing & 2-Way Communication?; Chapter 4: Like is the New Link: How Facebook is Reorganizing the Web; Chapter 5: Beyond Facebook: How Important Are Other Social Networks?; Chapter 6: What Does it Mean to Be Likeable?; PART II- 18 Ways to Use Facebook & Social Media to Move the Needle; Chapter 1: Listen First; Chapter 2: Define Your Target Audience Better Than Ever Before; Chapter 3: Think Like a Consumer; Chapter 4: Convert Your Current Customers to Become Fans First; Chapter 5: Engage! (The Difference Between Talking and Engaging); Chapter 6: Respond Quickly to All of the Bad Comments; Chapter 7: Respond to the Good Comments Too (and even to the indifferent ones if possible); Chapter 8: Be Authentic (& even Vulnerable!); Chapter 9: Be Transparent; Chapter 10: Should You Ask a Lot of Questions?; Chapter 11: Provide Value; Chapter 12: Share Stories; Chapter 13: Inspire Your Customers to Share Stories; Chapter 14: Integrate Facebook into the Entire Customer Experience; Chapter 15: Use Social Ads Carefully & Efficiently; Chapter 16: Admit When You F--K Up - & then Leverage It; Chapter 17: Consistently Deliver Value, Excitement & Delight; Chapter 18: Sell; PART III- Applying the Rules: The Details on Each Network; chapter 1: Facebook: 500 million people can't be wrong; Chapter 2: Twitter: Real-time consumer engagement; Chapter 3: YouTube: If a picture tells a thousand words, what can a video do?; Chapter 4: Foursquare: Reaching Your Customers Where They Are; Chapter 5: LinkedIn: From 1 Professional To Another...; Chapter 6: The Blogosphere: It's a Mad, Mad (Blogger) World; Chapter 7: Flickr, MySpace, & the Thousands of Other Social Networks Out There; PART IV- Conclusion: Always be Likeable, and Your Customers Will Chase You
Copyright Date
2011
Target Audience
Scholarly & Professional
Topic
Marketing / General, Customer Relations, Web / Social Media, E-Commerce / Internet Marketing, Advertising & Promotion
Lccn
2011-008764
Illustrated
Yes
Genre
Computers, Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:276419438120
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| Shipping and handling | Each additional item | To | Service | Delivery*See Delivery notes |
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| Free shipping | Free | United States | Economy Shipping (USPS Media MailTM) | Estimated between Wed, May 15 and Mon, May 20 to 43230 |
| US $4.95 | US $4.95 | United States | Standard Shipping (DGM SmartMail Expedited) | Estimated between Mon, May 13 and Wed, May 15 to 43230 |
| US $10.95 | US $10.95 | United States | Expedited Shipping (FedEx 2Day®) | Estimated between Sat, May 11 and Mon, May 13 to 43230 |
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| 30 days | Money Back | Seller pays for return shipping |
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This item didn’t come in exactly as pictured, but the seller responded immediately and was very gracious in offering me a partial refund even bough I wasn’t expecting one for what I paid for the item. I have bought from this seller before, and they are reputable and stand behind the products they sell. My other transactions with them have been perfect. Great communication. Packaging and price were good. Fairly fast shipping, too. Thanks.
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This item came in exactly as pictured, and the seller posted immediately and was very gracious. I didn't ask for a partial refund. Why would I? I bought what I was expecting and received what I paid for the item. Not sure if I have bought from this seller before, but they are reputable and stand behind the products they sell. My future transactions with them will no doubt be perfect. Great communication. Packaging and price were good. Fairly fast shipping, too. Thanks.
Product ratings and reviews
Most relevant reviews
- May 09, 2016
Great deal on a great book
Verified purchase: YesCondition: Pre-OwnedSold by: 16J152ElSFe@Deleted
- Feb 02, 2013
Great
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