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The Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the
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Located in: Havre, Montana, United States
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Estimated between Fri, May 24 and Wed, May 29 to 43230
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Seller assumes all responsibility for this listing.
eBay item number:176109219930
Item specifics
- Condition
- ISBN
- 9781118076675
- Book Title
- Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the 'Nordstrom' of Your Industry
- Item Length
- 9.2in
- Publisher
- Wiley & Sons, Incorporated, John
- Publication Year
- 2012
- Format
- Trade Paperback
- Language
- English
- Item Height
- 0.5in
- Genre
- Business & Economics
- Topic
- Industries / Retailing, Customer Relations, General
- Item Width
- 7.4in
- Item Weight
- 11.7 Oz
- Number of Pages
- 240 Pages
About this product
Product Information
The Nordstrom Way shows the direct link between empoweringyour employees and creating a long-term relationship with yourcustomers. More businesses should follow Nordstrom's example. ? Howard Schultz , Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of theirindustry. Nordstrom is one of only five companies to make Fortune's"best companies to work for" and "most admired" list every year thesurveys have been taken. Despite its position in the hard-hitretail sector, Nordstrom, with 193 stores in 28 states, neverexperienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famouscustomer-service-driven company. New material in this revised edition includes: "How To Become The Nordstrom Of Your Industry" Tools for creating a customer-driven culture Chapters on Nordstrom's online customer service and theinnovative social commerce features of its website Breakthroughs on Nordstrom's multi-channel approach to customerservice Nordstrom follows a set of principles that has made it a leaderin its industry. Discover what endears Nordstrom to its customers,and learn how to apply those same standards to your company.
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1118076672
ISBN-13
9781118076675
eBay Product ID (ePID)
110886050
Product Key Features
Book Title
Nordstrom Way to Customer Service Excellence : The Handbook for Becoming the 'Nordstrom' of Your Industry
Format
Trade Paperback
Language
English
Topic
Industries / Retailing, Customer Relations, General
Publication Year
2012
Genre
Business & Economics
Number of Pages
240 Pages
Dimensions
Item Length
9.2in
Item Height
0.5in
Item Width
7.4in
Item Weight
11.7 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.S626785
Edition Number
2
Table of Content
Introduction vi PHASE I: Culture 1 1 Tell the Story: How Nordstrom Became Nordstrom 3 2 Hire With Care: Finding the Right Fit for the Culture 25 3 Nurture the Nordie: Mentor, Support, Praise, Recognize, andReward 59 4 Empower Entrepreneurs to Own the Customer Experience 79 5 Compensate According to Results 103 6 Communication and Teamwork: We?re All in the CustomerService Department 115 7 Citizen Nordstrom: Doing Well, Doing Good 133 PHASE II: Experience 143 8 Create an Inviting Place: Brick-and-Mortar Still Matters145 9 Touchpoints: Multichannel Customer Service 165 10 The Sale Is Never Over: Establish, Nurture, and SustainLong-Term Relationships With Your Customers 181 PHASE III: Applications: How to Become the Nordstrom of YourIndustry 195 Acknowledgments 215 Index 219
Copyright Date
2012
Lccn
2011-039735
Dewey Decimal
658.8/12
Intended Audience
Trade
Dewey Edition
23
Illustrated
Yes
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:176109219930
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Item location:
Havre, Montana, United States
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| Shipping and handling | To | Service | Delivery*See Delivery notes |
|---|---|---|---|
| US $4.87 | United States | Economy Shipping (USPS Media MailTM) | Estimated between Fri, May 24 and Wed, May 29 to 43230 |
| US $9.94 | United States | Expedited Shipping (USPS Priority Mail®) | Estimated between Wed, May 22 and Sat, May 25 to 43230 |
| Handling time |
|---|
| Will usually ship within 1 business day of receiving cleared payment. |
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| After receiving the item, contact seller within | Refund will be given as | Return shipping |
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| 30 days | Money Back | Buyer pays for return shipping |
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- Oct 16, 2018
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Verified purchase: YesCondition: Pre-OwnedSold by: goodwillbks
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